"Following a rigorous selection process, we decided to replace our exiting in-house built CRM system with RPS. One of our critical requirements was for all touch points with a client to be recorded against one contact record; especially important where a client has multiple property interests. By using a single customisable database across residential sales, lettings, rural and new homes we were able to achieve this, and tailor RPS to our way of working, which ultimately enables us to provide a better service to our clients.Support and training were both important factors in selecting Reapit as a partner. All staff continue to have on-going training to ensure best practice and new features are taken advantage of, and Reapit provide first line technical support. Over the course of the project they delivered over 12,000 hours of training, de-duplicated over 600,000 contacts from our database, built 55 customised workflows into the software and created a centralised suite of excellent quality marketing templates.
By Rupert Levy, Head of Digital Communication & Marketing, Savills 3 years ago