Selling or letting your home is such an important process that you need to be sure that you’re getting the right help. Choosing the wrong agent can mean you lose thousands of pounds in low valuations or poor negotiations.
raterAgent.co.uk is a trustworthy, dedicated estate and letting agent review site for getting proof of the quality of an agent’s service. Using our exclusive raterMark system, every single review is checked by a human being before it is set live, to weed out fakes. raterAgent is, therefore, able to provide the insights that you need to be confident in one of the most important decisions you’ll make – choosing the right agent to sell or let your home.
And we're completely transparent. If the answer to your question is not below, please contact firstname.lastname@example.org or click on the live chat and we'll try and help.
Get the best advice about which agent to use – check raterAgent.co.uk for your area now by entering your postcode here.
raterAgent is a trustworthy, dedicated estate and letting agent review site. That’s because:
Unlike other review sites, agents are therefore incentivised to simply encourage real reviews from real clients, just like you – and to stand or fall on what genuine customers are saying about them.
raterAgent was created to deal with 2 common issues in the UK property market:
The answer was a site that had 3 ‘Golden Rules’;
Just like you do loads of research when you’re looking to buy a holiday or a car, these days it’s incredible that people make decisions on who to look after the sale or let of their biggest asset – their property – with minimal information. raterAgent, as we grow, will provide you with detailed, relevant information from people just like you who have used these agencies. And we’d be really grateful – as will the next person thinking of moving in your area – if you’d leave your own reviews so that the knowledge is further ‘passed on’ and those estate and letting agents that deserve it are getting more business.
raterAgent charges consumers nothing to use the site, including to leave any number of genuine reviews and ratings.
The BASIC package is free for agents. This enables them to claim their branches, manage their important details, including staff, and to generate and respond to reviews. Every agent in the country should, therefore, be in a position to recommend people leave reviews on raterAgent. If your agent doesn't, ask them why.
Separately, there is an upgrade that they can pay, if they wish, of just £45* a month to be on the RATER package, which gives them additional marketing logos for raterAgent and other benefits listed in the 'Packages' link at the bottom of every page. This is the case for all agents, although there are some discounts for those that joined raterAgent in its infancy and also for those agencies with many, many branches.
There is also the option for agents to pay an additional £20* per branch to get specific ratings on each of their team, in order to further improve the quality of their service.
No. The raterAgent system relies on trust at its heart. Every agent must stand or fall on their own customer reviews. The more reviews that they encourage, the better their service will become simply because their staff will not want to see negative reviews on raterAgent. So look out in particular for those agents that have the most reviews.
You can add a new review about the same agent and ‘remove’ the old one. In this way, the newer review will replace the older one for that agent in terms of visibility on site.
You can ‘remove’ a review from the raterAgent website but these will not be removed from the database that sits behind the site. You should never write a review that is not an honest reflection of your thoughts, one that you do not wish to be published on the site or one that you do not wish the agent themselves to see.
Trust is the most important thing to us at raterAgent and therefore we, alone amongst the UK's dedicated agent ratings websites, are upfront and honest about how we make money.
There are 3 separate ways;
Yes, those agents that become ‘official’ raterAgents are so focused on the quality of their service that they enable you, via their Branch page, to see their staff and rate them individually. The star-rating will become part of the ‘staff’ ratings for the agent and feedback on the staff member will go back to their manager, good or bad. For all, you can star-rate and provide written feedback on them via a standard review.
In general, in the UK, you could be dealing with anyone from that agency’s branch and therefore the individual ratings are far less important than that of the branch’s overall service. Usually, there are any number of reasons why one member of staff might not have performed as well as you would have liked – or outperformed incredibly well – at any given moment. As such, the feedback ratings go to their managers to deal with, positively or negatively, but you can be sure that your ratings accumulate to the branch’s Overall Rating and are treated very seriously indeed.
We can take up to 5 days to put reviews up, depending on the level of verification that is required. All reviews that have passed the checking process will be published within this timeframe, regardless of what they say about an agent – provided there are no legal issues, of course.
You will have received an email from us to verify your review. If you have input an incorrect email address, then we will not have been able to verify your review. If the review is libellous, you will have had the opportunity to amend it and will not have been published yet. If the review is deemed to be fake by our experienced moderators then it will also not be published – and you will be blacklisted from future reviews.
You need to email in to email@example.com and explain why the offending review is genuine. We will listen but our view will be final.
raterAgent has been created by a dedicated team who have been service providers to the property industry for very many years, one which is dedicated to helping highlight the best quality of service within the property industry. Lead by CEO Mal McCallion, who helped to launch Primelocation.com in 2000 and Zoopla’s agent offering in 2009, the team is always striving to improve the service and site and would be delighted to hear from you with any queries, comments or recommendations by email to firstname.lastname@example.org.
* Any prices quoted exclude VAT
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