Outlet Property Services
Pro
Soho, Greater London

(4.94 out of 5)

Outlet Property Services Soho Lettings Reviews

Displaying 86 raterAgent lettings reviews

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Top Drawer Service

"People wondered why I hadnt used a local agent to the address... this is the reason, and I don’t do reviews normally...I am sure I would NEVER have received anywhere near this service I received from..." read more

By Doreen H 1 month ago - 0 responses

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Russell is a fantastic agent

"Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed t..." read more

By Rachel S 4 months ago - 0 responses

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Great service, would recommend

"Russell was very helpful in arranging a viewing of the place, Mediating and guiding through the processes of securing the offer. Going above and beyond to make it happen. I was so pleased with the..." read more

By Pietro P 4 months ago - 0 responses

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Found it at last!

"I'd like to leave a big shout out here for Russell Wells at the Soho office of Outlet Property Management. Russell went above and beyond the norm to make sure that I found the right property to rent..." read more

By Christine F 4 months ago - 0 responses

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Consistent good service with a smile in Soho

"Outlet are a small and friendly team in the heart of Soho. They work hard to keep both the landlords and tenants happy by providing prompt and attentive service. They know the local market well and ha..." read more

By Mayank J 8 months ago - 0 responses

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Letting - Russell Wells and Theresa Parkes

"My girlfriend and I moved at quite short notice over the summer. We got in contact with Outlet Property and they made the process incredibly straightforward. We spoke mostly with Russell and Theresa..." read more

By Harry D 8 months ago - 0 responses

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Russell and Theresa

"Both Russell and Theresa repeatedly went out of their way to ensure my move went smoothly. I'm so grateful. It's inspiring to see people going over and above. Highly highly recommended. I would strugg..." read more

By Ben M 8 months ago - 0 responses

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A frustrating renting experience despite Theresa's kindness

"Our experience of renting property was frustrating. Our moving in date was delayed from Wednesday to Friday and from Friday 3pm to 4pm, and it took us 8 days in total... We agreed to make the rental..." read more

By Anonymous 8 months ago - 1 response

*This writer has chosen to remain anonymous. However, they have registered with raterAgent and we have thoroughly checked their credentials and are satisfied that this is a genuine review of this agent.

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Restored my faith

"Russell Wells and Theresa Parkes Fantastic attention to detail and always supportive. From the day I met Russell earlier this year, when he first showed me the flat I am now renting, right up the p..." read more

By David Lang L 11 months ago - 0 responses

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Great!

"Russel and Theresa were, and have been a great help with my moving. Would recommend it 100%." read more

By Camila S 1 year ago - 0 responses

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Efficient, honest and professional service from Outlet - thanks!

"I've had a great experience letting my high end property through Outlet despite the rental market in London being challenging at the time. Cristian in particular was professional and efficient, answer..." read more

By Alastair R 1 year ago - 0 responses

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excellent services provided by the agent from end to end

"I was looking for a one-bed flat in late Feb and viewed a property that showed by Cristian, he explained to me the details very well and provided the help of asking the landlord the additional questi..." read more

By NL 1 year ago - 0 responses

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Brilliant service and very quick

"Really happy with the service at outlet, incredibly quick to find a flat and get all the paperwork sorted. We are now renting a fantastic one bed flat in camberwell. We would recommend Outlet, especia..." read more

By Douglas P 1 year ago - 0 responses

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An all round great agency to deal with as a tenant

"I have just concluded a two year tenancy through Outlet and I can honestly say they have been a pleasure to deal with. And when does anyone ever say that about a letting agency?! My approval as a tena..." read more

By James K 1 year ago - 0 responses

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Excellent management and efficient letting

"Theresa Parkes is making outstanding work with managing our apartment. She is kind and considerate, careful and thorough. She answers the emails promptly and takes care of things without delay. Cri..." read more

By HH 1 year ago - 0 responses

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Excellent

"In a world dominated by shark Property Agents - its refreshing to deal with an Agent so very different from the rest!" read more

By Sean H 1 year ago - 0 responses

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Ralph at outlet is incredible

"The communication from Ralph is outstanding. Nothing has been too much trouble regarding my arrival tomorrow tues 31/01.. I run conferences in London and have used lots of different accommodation. I h..." read more

By Gill W 1 year ago - 0 responses

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Best Customer Service I've Experienced For Ages

"I had spent quite a while composing the text for my Ad and uploading the best pictures to make my room look good. I was surprised when I clicked the activated button as I really expected to be taken..." read more

By Stephen D 1 year ago - 0 responses

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Cristian goes the extra mile and is a great ambassador for Outlet

"We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use outside London. I was a little dismayed t..." read more

By Greg C 1 year ago - 0 responses

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Very impressed by the service and level of professionalism

"Criss was hugely helpful and very friendly indeed. His hard work and focus on us as customers helped us get a flat we were really pleased with. He always had time to speak to us, including on Sundays!..." read more

By Jagoda R 1 year ago - 0 responses

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Cristian, Theresa

"Me and my all family highly recommend cooperation with Outlet Property Services specially Cristian and Theresa. They are very professional ,with their work all problems disappear in minute, it is f..." read more

By Zbigniew J 1 year ago - 0 responses

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Professional and quick to reply

"I dealt with Theresa and Cristian. They were professional and prompt to respond to any inquiries I had. Best letting agent I've dealt with. Only had to pay £60 for a referencing fee. No other hidden c..." read more

By Elliot M 1 year ago - 0 responses

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A professional & friendly service

"I'm very happy with the service I received from Outlet. The agent was friendly professional and made me feel confident that my needs would be met. I'm very happy with the tenants and wouldn't hesita..." read more

By RT 1 year ago - 0 responses

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FAST RENTAL OF MY SOHO APARTMENT

"I was recommended Outlet by a friend when it came to letting out my Soho apartment. I had already tried another very well known agent in the area with no success. Russell dealt with the property very..." read more

By JH 1 year ago - 0 responses

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Fantastic service

"My flat was on the market with another agent for two months without success. When they suggested lowering the price I got in touch with Outlet. Cristian Lupascu was on the case immediately and the fir..." read more

By John W 1 year ago - 0 responses

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Outlet has been excellent and gives me peace of mind

"I deal with Cristian from time to time and has been a pleasure to work with. Renting my property via Outlet gives me peace of mind that everything is well taken care of." read more

By Tunde M 1 year ago - 0 responses

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Review of Cristian Lupascu

"Cristian was really helpful during my property search a month ago. He is such an enthusiastic agent, wanting to make sure that everything works well for me. During my moving days, he also made sure th..." read more

By Mia Hernoto 1 year ago - 0 responses

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Professional and friendly

"Everybody at the agency was kind and guide us through all the paper work to be done even if it was'nt an easy job. Great professionals" read more

By Anonymous 1 year ago - 0 responses

*This writer has chosen to remain anonymous. However, they have registered with raterAgent and we have thoroughly checked their credentials and are satisfied that this is a genuine review of this agent.

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Cristian was fast and efficient in, finding new tenants within two days, a big relief.

No comment left for this review.

By Huw J 1 year ago - 0 responses

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Josh is a trustworthy agent who I recommend to anyone needing advise and great service!

"I turned my flat in Clapham into a buy-to-let this summer and needed an agent that would guide me through the entire process from the evaluation to the management of the property. Josh listened to my..." read more

By Bjorn N 1 year ago - 0 responses

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Highly recommend Cristian, Theresa and Outlet Property Management

"Cristian as our first contact with Outlet Property Services, was warm, efficient and very responsive to any questions we had. The daunting process of finding and securing a new home was made unburdene..." read more

By Jonathan D 1 year ago - 0 responses

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Russell Wells Outlet for Homes

"Russell Wells has let my properties for around 5 years and provides me with great service. Russell is fair, realistic and sees things from both Tenant and Landlord sides and always provides me with g..." read more

By SL 1 year ago - 0 responses

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Very pleased with the service.

"They have all done a very good job and things have gone very smoothly. Cristian worked very hard to find tenants, and was very friendly and helpful.. As they are managing the property hopefully thin..." read more

By Geoff F 1 year ago - 0 responses

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Professional, warm, hassle-free

"Cristian was the letting agent assigned to finding new tenants for my flat. He kept in touch with regular updates during the entire process, and was always available no matter how busy. A pleasure to..." read more

By Michael Yee 1 year ago - 0 responses

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Boutique agency with the personal touch

"I switched to Outlet last year from a larger agency. I have absolutely no regrets as I get a personal touch that I never got from the larger agencies. As an Overseas Landlord I need a property mana..." read more

By Rhys J 1 year ago - 0 responses

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Tenant Bethnal Green property

"I found my current flat via Outlet and I found them to be a very serious and efficient agent. Cristian, my contact at Outlet, was very responsive and helpful, all the paperwork was sorted out very qui..." read more

By Pie S 1 year ago - 0 responses

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Cristian from Outlet

"I am reviewing Cristian from outlet4property.com. I was extremely impressed by his professionalism and extremely fast turn over. i really recommend the use of outlet4property.com to rent your property..." read more

By alal h 1 year ago - 0 responses

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High-quality service

"My partner and I had to find a flat in London at very short notice. Cristian guided us through every step of the process with effectiveness and devotion. I particularly appreciated the fact that he ma..." read more

By Sarah M 1 year ago - 0 responses

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Review of Agent Cristian Lupascu

"Cristian was the managing agent for our new rental property. There have been some minor issues to deal with, but Cristian has been very efficient in resolving these in a very speedy timeframe. I thin..." read more

By Caroline C 1 year ago - 0 responses

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Wouldn't hesitate to recommend

"This is my first experience with property management and I believe I'm in safe hands with Outlet. Having met with some agents in my area, I stopped looking after an initial meeting with David Bray. He..." read more

By MY 1 year ago - 0 responses

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"Cristian was my first point of contact with Outlet and helped us secure the lovely two bedroom apartment that we are staying at presently. He impressed me with his honesty and provided us with the rap..." read more

By KC 1 year ago - 0 responses

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Really friendly and professional

"I went to the office to register a room in my flat to rent and I was met by Ralph on reception who talked me through the process and helped me set up the profile. He was very helpful and friendly, an..." read more

By Brad C 1 year ago - 0 responses

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Very prompt and professional service

"Michelle was amazing. After we had the viewing with Michelle we made an offer and she kept us informed all the way. Any queries I had she replied immediately. I couldn't fault them in anyway. Once the..." read more

By Kelly L 2 years ago - 0 responses

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Really excellent service, a pleasure to work with

"Although we were a more complicated case, Michelle and Theresa were extremely helpful and quick to move things along and finally got us into a flat that we really loved. Michelle was always very ple..." read more

By Ilianna K 2 years ago - 0 responses

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Honest, professional, all round GREAT agency

"Finally, a honest and professional estate agency. This is the second time I've used Outlet to help me find an apartment, and you can't go wrong with them. They offer great properties as decent prices..." read more

By kerim e 2 years ago - 0 responses

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Excellent proactive service

"Michelle and the Outlet team marketed the property well and found us a great tenant. Michelle did a great job in keeping us informed on progress and advising us on feedback from viewings. Very happy..." read more

By Anonymous 2 years ago - 0 responses

*This writer has chosen to remain anonymous. However, they have registered with raterAgent and we have thoroughly checked their credentials and are satisfied that this is a genuine review of this agent.

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Reliable, straightforward and friendly

"Securing our property was quick and straightforward. We have settled in nicely and Oulet have offered their assistance to any questions or issues we've faced. I've experienced previous agents which ha..." read more

By Charlie R 2 years ago - 0 responses

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Excellent service

"David & Ralph have been delivering excellent customer service ! I was particularly impressed with the speed of responding to my queries & questions as a landlord. Highly recommended!" read more

By Johan B 2 years ago - 0 responses

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Great friendly service

"Russell advised me on the best time to advertise my property after my previous tenants handed in their 3 months notice. New tenants were found in a couple of weeks with a day between the two contrac..." read more

By Michael C 2 years ago - 0 responses

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Tenant finding

"David did a very good job in finding a tenant quickly and handling all issues I needed to deal with. Highly recommended agent." read more

By Yiannos P 2 years ago - 0 responses

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The nicest estate agent I've ever had

No comment left for this review.

By Paul A 2 years ago - 0 responses

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Great Company to work with!

"I have worked with Russell on letting my properties for several years and I have always found him to be happy, helpful, hardworking and very professional. " read more

By Sam L 2 years ago - 0 responses

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THERESA ! Fantastic help

"I m very happy about THERESA because she helps me always and she is very reactive. It s very comfortable to have somebody who is very kind and expert in her job. I appreciate this attitude: im very lu..." read more

By Thierry H 2 years ago - 0 responses

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David bray

"I have been assisted by David Bray in regards the short letting of my properties and in all occasions David has delivered an exceptional service fully meeting my expectations in term of reliability an..." read more

By Sergio M 2 years ago - 0 responses

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Very professional and helpful

"They were always at the end of the phone to deal with my enquirers. Very helpful and very professional. Highly recommended " read more

By Kelly L 2 years ago - 0 responses

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Flat mate search!

"Easy to use, friendly service and I found a fantastic flatmate! THANK YOU Outlet your service is amazing..... Keep up the good work and I will recommend your services far and wide!! " read more

By Benjamin K 2 years ago - 1 response

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Outstanding support from two agents

"I was in a difficult situation and needed to move into the flat I'm renting asap. It was Michelle Jones that first showed me the property, and she was in touch the very next day and put me in touc..." read more

By Marta Massanet 2 years ago - 0 responses

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"Michelle is very warm and thoughtful, she reply emails very fast also very patient to solve the case of emergency situations. So I'm happy working with her" read more

By Matilda 2 years ago - 0 responses

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5* - Perfection!

"I have used Outlet on numerous occasions for both long and short lets. The whole team are exceptional, they handled all my queries questions punctually and efficiently. Fernando on a recent booking we..." read more

By B Brook 2 years ago - 0 responses

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EXCELLENT

"Russell handled every aspect, from finding a tenant to establishing their credentials, and organising contracts. Very impressive service from start to finish. Very highly recommended. Thanks Russell" read more

By jim m 2 years ago - 0 responses

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first time letting

"I was recommended by a friend to use outlet. They were cheaper and more helpful from the outset. They have held my hand throughout the process.. I have no reservation in recommending Outlet. Dr Lin..." read more

By linda j 2 years ago - 0 responses

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Super flat, helpful team, quick process

"Outlet helped me secure a great property at a great price when I was overseas and oversaw the whole process so it was ready to move in as soon as I came to London." read more

By kerim e 2 years ago - 0 responses

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Russell Wells

"I have worked with Russell in sourcing a number of residential property deals in central London. I found him to be a good communicator, very helpful and very knowledgeable about the market. When we..." read more

By Cormac M 2 years ago - 0 responses

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Found us a lovely place

"Theresa was very helpful in finding us a lovely place. She has a high level of customer service and responds to queries quickly." read more

By Karim H 2 years ago - 0 responses

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"Theresa was both friendly and really helpful in helping us get our lovely place :)" read more

By Mike A 2 years ago - 0 responses

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Fernando Mireveta

"Fernando has advised & supported us for eight years with management of our property.. He is always so friendly, charming. & totally dependable to manage a successful outcome for us. Thank you Fer..." read more

By Lu F 2 years ago - 0 responses

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Outlet fantastic

"Once again, after over 8 years of renting various Outlet properties throughout Soho in London both Ralph & David prove once again what total pros they are. I have rented literally 100s of nights and..." read more

By Roger K 2 years ago - 0 responses

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Theresa: very helpful

"Theresa has been very helpful throughout our check=in into the new property. She replies to emails and calls quickly. We had some initial problems with the property but Theresa called up the appropria..." read more

By KK 2 years ago - 0 responses

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Going that extra 2nd mile - Ralph

"Ralph has been great with managing our flat. He is considerate and will go that extra 2nd mile to help. I am often a bit cautious about letting agent. Ralph is not your stereotypical agent. He is kee..." read more

By Mauzima B 2 years ago - 1 response

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Outlet offers great short lets and fantastic customer service!

"I have been renting short lets from Outlet for the last two years whenever my travels take me to London. David Bray has been excellent in ensuring that a well equipped and comfortable flat is always..." read more

By David K 2 years ago - 0 responses

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Excellent

"Truly a wonderful and unique place! Outlet is an amazing agency in the heart of Soho and I have reached that many times before for both long and short lets and I couldn't be happier with them! " read more

By Caroline Van Arwegen 2 years ago - 0 responses

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Great assistance and personal experience

"Gary was a wonderful agent who seemed to know exactly what type of flat I was after and swiftly found one ideal for me. His work flow was smooth and easy to understand for me and couldn't have been mo..." read more

By Steven Chinnery 2 years ago - 0 responses

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Great Agency!

"This agency is great!they are elit,kind,fast and professional.ıf you're looking for somewhere nice just call them.and thank you very much for your quick feedback and everything Michelle you're great..." read more

By Gal R 2 years ago - 0 responses

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Very helpful and responsive

"Theresa has been very helpful in all aspects on getting me settled in the new flat. She is very responsive and available and easy to work with." read more

By PB 2 years ago - 0 responses

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Great service, friendly people!

""We have been dealing with Michelle Jones on the letting of our house. She shows great interest and works hard to find us the right property. She is very efficient and helpful both during the process..." read more

By Necdet S 2 years ago - 0 responses

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Great service from beginning to end!

"Fantastic, friendly service. Gary at Outlet was so helpful. Highly recommend Outlet." read more

By Mostyn L 2 years ago - 0 responses

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THERESA ! Fantastic help

"I m very happy about THERESA because she helps me always and she is very reactive. It s very comfortable to have somebody who is very kind and expert in her job. I appreciate this attitude: im very..." read more

By Thierry H 2 years ago - 0 responses

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Tenant review

"I have to say that Russell was an excellent agent for this letting. He was available at all times and very useful as well, answering all our question. We are very happy with his treatment." read more

By Miguel R 2 years ago - 0 responses

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David Bray at Outlet is consistently reliable, polite and trustworthy.

"David has been a constant source of help and good humor since he took over the short let department. I can rely on his help to rent and look after my flat in Covent Garden. I could not continue to let..." read more

By Mary L 2 years ago - 0 responses

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Once you've had foie gras it's hard to go back to pâté . . .

"When I first decided to move to Spain over three years ago, my first thought of course was what to do about my flat. Being an American owner, with a close personal connection to this refuge I've crea..." read more

By Christopher P 2 years ago - 0 responses

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Outlet Property provided an exceptional service

"I went to Outlet with a very narrow brief about the kind of place I was looking for. Their customer service was outstanding. They were friendly and professional, and really took the time to listen to..." read more

By Michael C 2 years ago - 0 responses

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Great service again!

"I don’t often write reviews (except when I get either really good or really bad service). With Outlet, I have just got really good service again so I thought I would share. Outlet have managed my pr..." read more

By Julia S 2 years ago - 0 responses

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A total star

"I have been dealing with Andrew Thiele on the letting of a property. Andrew shows a real interest in my property and works hard to match it with the right tenant. He is very efficient - keeping me i..." read more

By Nick S 2 years ago - 0 responses

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Brought back my faith in estate agents

"I have used many estate agents and EVERYTIME it has always been a stressful process, so I was reluctant to rent my flat again until I met Josh from Outlet. He reassured me that they would look afte..." read more

By Cathy B 2 years ago - 0 responses

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A well deserved recommendation!

"Hi Josh! Michelle and I would like to send our sincere gratitude to you and your team for finding and setting up tenants in our home. We are so happy that the final piece of the puzzle has been fi..." read more

By Robert G 2 years ago - 0 responses

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Lets with Pets

"Outlet run 'Lets with Pets' and we came along,within a few days we'd found this flat and we love it." read more

By Baby L 3 years ago - 0 responses

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Contact this branch

Outlet Property Services

32 Old Compton Street

Soho

Greater London

W1D 4TP

UK

020 7287 4244 (sales)

020 7287 4244 (lettings)

PRO: Whilst this branch pays up to £50 per month for advertising and to receive emails from people wanting to put their properties on the market, they can never change the reviews that appear on this page. For more about the PRO package, please see our Agent Packages page. For more about how we independently verify our reviews, please see our FAQ page.

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