Privacy Policy

We are fully committed to protecting personal information on the Site website.
Within this Privacy Policy, we set out the guidelines of how we will govern our Privacy Policy. By using the Site, You agree to be bound by the Privacy Policy

We will reserve the right to change this privacy policy at any time without prior notice to you.
If any changes are made, they will then be published on the Site and become effective at the time of posting.

www.rateragent.co.uk (referred to as the ‘Site’ or the ‘website’) is operated by Rater Agent Reviews Ltd trading as raterAgent (referred to as ‘we’, ‘us’, ‘our’) Company No: 09257092 trading at; 171-173 Grays Inn Road, London WC1X 8UE
When you (a user of the Site is referred to as ‘you’, ‘your’) use the Site, is referred to our website users and any other person you represent and, on whose behalf, you provide information to us.

1. Use of information?

1.1 We use the information to allow the following;
Access to your profile,
Display reviews,
Communicate to you with marketing information, updates to the site, asking for feedback, newsletters
Verify account information to promote security
Collection of IP addresses to verify reviews & statistical data
We collate data and statistical reports and share them with you via your dashboard on the Site.

1.2 If you would no longer wish for us to contact you, then let us know by emailing us at customer-service@rateragent.co.uk

2.0 Profile Data

2.1 When you register on the Site, there are compulsory fields which will require you to input personal information, the main objective is to identify you and or the services you provide
You have the ability to edit these details.

2.2 When using the Site or uploading your personal information, you agree to us sending you emails to keep you updated.

3.0 GDPR

3.1 We strive to store all personal data in accordance with the GDPR guidelines

3.2 Rater Agent will become the Data Controller for all the personal information that is displayed or you’ve inputted on the site, examples of which are; Your Name, Photo, Reviews, IP address, email address, phone number, password, property images/video.

3.3 You will be responsible for the accuracy of the information displayed on the Site

3.4 Information may also be shared between the agent and seller or landlord for the purposes of obtaining a valuation. Any valuation or communication conducted is solely between the agent and seller and landlord and the Site is only a facilitation platform

4.0 Agent Reviews

4.1 There are some compulsory fields that need to be entered when writing a review. We will use this review information and publish it onto the Site. This can include the review, name of the branch or individual estate agent, star rating, date of the review and name of the reviewer

5.0 Valuation information

5.1 When you request a valuation you authorise us to send the agent your personal contact details and your property details for the purpose of booking an appointment and conducting a valuation of your property.

6.0 Individual agent profile

6.1 Before you can post your personal agent profile to the Site. You must first 'Claim' your branch and your Branch Admin must authorise you as a current staff member.
You can then input your personal information onto the site so that it can be published, live on the Site. Some of the information that will be asked of you will be;
Your full name, phone number, email address, biography, areas covered, picture, position/title.

7.0 Cookies

7.1 When using our site, we may place cookies on your computer.

7.2 If you wish that cookies are not placed on your computer then you may rectify this by changing the settings on your browser.

8.0 Social Media

8.1 We will share and use your profile information on social media platforms including Facebook, Twitter, Instagram & LinkedIn. This may include; reviews and some of your business and personal information.
We will also display your social media accounts on the Site to allow customers to view your posts.

9.0 IP Address

9.1 When visiting the Site we will log the IP address of your computer. We use this IP address to help detect fake reviews and see the location of the user for our statistical data

10.0 Sharing Information

10.1 We will share your information on third party sites, mobile applications and social media platforms (Facebook, Twitter, Instagram, LinkedIn) this may include; reviews and some of your business and personal information on.

10.2 By you using the Site you agree to be bound by our Terms of Use.

10.3 In the event of a merger or sale of all or part of our business whereby personal information may be transferred as an asset of the new business.

11.0 Individual Agent Profiles & Review Profiles

11.1 In most cases all you can access all your personal information by logging into your account using your username and secure password.
You have the ability to update or amend your information

11.2 If you choose to delete your information from the Site. We will continue to keep this information safely stored on our databases for up to 4 years

12.0 Your data on third party Sites

12.1 We may use or share your company information or your personal information for marketing purposes or on third party websites and third-party mobile applications.

12.2 Our Privacy Policy does not extend to these third party Sites or mobile applications

13.0 Securing your personal data

13.1 All your personal data is stored in our database in a safe and responsible manner. Your personal information may be stored on servers outside the United Kingdom.

13.2 We have processes that help prevent unlawful access to the data. We cannot guarantee any misuse or disclosure of the data by any third party

14.0 Your Company Information

14.1 We reserve the right to suspend (temporarily or permanently) your company information (including personal information) about your company on the Site

14.2 If you need to edit any information due to inaccuracy, you may do so via your Admin dashboard. In an event where you may need technical assistance, you can email us at support@rateragent.co.uk

Contact Us

For any questions on how we use your personal data or in relation to this Privacy Policy
Please email us at customer-service@rateragent.co.uk
Our postal address is;
171-173 Grays Inn Road, London WC1X 8UE

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