As Managing Director I am delighted that 86% of our business comes from recommendation alone. I have seen our personal approach and our own unique culture and values guide the expansion and growth of our range of service and the number of people we service ever since 1995. We hope to serve you soon.
Michelle and I would like to send our sincere gratitude to you and your team for finding and setting up tenants in our home. We are so happy that the final piece of the puzzle has been finalized after many arduous months of renovations.
As you are aware Master Harvey is the result of a long difficult journey for us and now that our little miracle has blessed our life, this financial security gives us important options and choices going forward.
It is easy to understand why you are successful in business. Throughout our lasting friendship, you always make me smile and people are drawn to your charisma and personality and this has obviously translated into your work environment. The team have been incredible in their support and understanding leading to them successfully finding the right tenants for our property. The expert advice along the way was extremely useful and spot on.
I know you will anyway but let your team know the great job they have done.
We are happy obviously to fully recommend you and the team at Outlet. Job well done.
By Robert G 2 years ago
"I have used many estate agents and EVERYTIME it has always been a stressful process, so I was reluctant to rent my flat again until I met Josh from Outlet.
He reassured me that they would look after me and that they certainly did. From finding tenants through to moving them in to finding new tenants REALLY QUICKLY when they old tenants moved out (this has happened twice and both times have been equally as quick), so it was only a very small period of time that my property was vacant in between.
They were very meticulous with everything and if I had any issues they were straight on it and it was sorted. I stupidly doubted them once regarding my tenants saying they didn't double lock the front door as they weren't given keys and I had locked them out when I went to do a little bit of maintenance, I even sent josh a rather long stern email, which he replied very nicely with a photocopy of the keys the tenants had signed for! Lesson learned, so the tenants were given a huge telling off. Which brings me to one more point, I again stupidly didn't get outlet to manage it, which was a big mistake as its another bit of stress they can take away from you, the above I wouldn't have even known about or had to drive all the way back to the property to let them in along with a few other small, but time consuming situations. Outlet can manage all of that stress for you and in my experience it is extremely worth it!
They also sold one my properties very quickly for me, which again was surprise surprise easy. So, I have used them as a "landlady" and a seller so I would recommend outlet for selling, buying and renting every day of the week over other money grabbing, less attentive agents."
By Cathy B 2 years ago
"I donâ€™t often write reviews (except when I get either really good or really bad service). With Outlet, I have just got really good service again so I thought I would share. Outlet have managed my property now for about 8 years and it has totally taken the hassle out of being a landlord. Their management rates have been consistently competitive and I just donâ€™t have to worry about my property any more, instead I can just enjoy the fact that it is going up in value. I do not want the stress of having to deal with tenants, I just need to know that everything has been done and that everyone is happy (which they are). My tenants generally always stay a long time because the property is looked after and their needs are met. This is great for me. Because they have little staff turnover, I get to deal with people like Gary and Fernando who know me and know the property, which really saves time when things need doing.
Furthermore, Josh introduced me to their financial advisor who has literally saved me a couple of thousand pounds a month with some excellent remortgage and debt consolidation advice. I couldnâ€™t be happier â€“ thanks Outlet.
By Julia S 2 years ago
"I went to Outlet with a very narrow brief about the kind of place I was looking for. Their customer service was outstanding. They were friendly and professional, and really took the time to listen to my requirements and concerns.
They suggested some great options and in the end found me my new place which not only ticks all the boxes I had but has exceeded my expectations of what I could find for the budget I set them. I wouldn't hesitate to recommend them to anyone."
"Russell advised me on the best time to advertise my property after my previous tenants handed in their 3 months notice. New tenants were found in a couple of weeks with a day between the two contracts - Perfect result!! Well done.
Thank you Russell
By Michael C 2 years ago
"I turned my flat in Clapham into a buy-to-let this summer and needed an agent that would guide me through the entire process from the evaluation to the management of the property.
Josh listened to my ideas and needs and gave me invaluable advise on turning the flat which was my home for 4 years into an investment. From the right rental price to the furnishing and repairs I had many questions and I was able to trust Joshua who was well informed.
His team at Outlet have been polite, quick to respond and simply very easy to work with throughout the process. The team always was on time for appointments and gave timely feedback on viewings. Outlet generated a lot of interest in the property which allowed me to choose a tenant who is vetted and who I feel comfortable with. The coordination of moving dates and the discussions about furniture was managed by Outlet and went without problems and confusion.
I've now been letting the flat for two months and Joshua's team at Outlet has always kept me informed and was available when I needed them for the advise a new landlord needs at the beginning of the process.
I can only recommend Joshua and Outlet cannot think of any way to improve the friendly service I have received!"
By Bjorn N 1 year ago
"In a world dominated by shark Property Agents - its refreshing to deal with an Agent so very different from the rest!"