I've been at Outlet for over 10 years and am the most senior and experienced negotiator, dealing equally with landlords and applicants. I like to think of myself as being highly professional in all my dealings with the public, but with an added personal touch.
"I have used many estate agents and EVERYTIME it has always been a stressful process, so I was reluctant to rent my flat again until I met Josh from Outlet.
He reassured me that they would look after me and that they certainly did. From finding tenants through to moving them in to finding new tenants REALLY QUICKLY when they old tenants moved out (this has happened twice and both times have been equally as quick), so it was only a very small period of time that my property was vacant in between.
They were very meticulous with everything and if I had any issues they were straight on it and it was sorted. I stupidly doubted them once regarding my tenants saying they didn't double lock the front door as they weren't given keys and I had locked them out when I went to do a little bit of maintenance, I even sent josh a rather long stern email, which he replied very nicely with a photocopy of the keys the tenants had signed for! Lesson learned, so the tenants were given a huge telling off. Which brings me to one more point, I again stupidly didn't get outlet to manage it, which was a big mistake as its another bit of stress they can take away from you, the above I wouldn't have even known about or had to drive all the way back to the property to let them in along with a few other small, but time consuming situations. Outlet can manage all of that stress for you and in my experience it is extremely worth it!
They also sold one my properties very quickly for me, which again was surprise surprise easy. So, I have used them as a "landlady" and a seller so I would recommend outlet for selling, buying and renting every day of the week over other money grabbing, less attentive agents."
By Cathy B 2 years ago
"I have to say that Russell was an excellent agent for this letting. He was available at all times and very useful as well, answering all our question. We are very happy with his treatment."
By Miguel R 2 years ago
"Gary was a wonderful agent who seemed to know exactly what type of flat I was after and swiftly found one ideal for me. His work flow was smooth and easy to understand for me and couldn't have been more helpful and organised. "
By Steven Chinnery 2 years ago
"I have worked with Russell in sourcing a number of residential property deals in central London. I found him to be a good communicator, very helpful and very knowledgeable about the market.
When we found a suitable property he was quick and efficient in closing the deal. I look forward to working with Russell again in the future. "
By Cormac M 2 years ago
"Russell handled every aspect, from finding a tenant to establishing their credentials, and organising contracts. Very impressive service from start to finish. Very highly recommended.
By jim m 2 years ago
"I have worked with Russell on letting my properties for several years and I have always found him to be happy, helpful, hardworking and very professional. "
By Sam L 2 years ago
"Russell advised me on the best time to advertise my property after my previous tenants handed in their 3 months notice. New tenants were found in a couple of weeks with a day between the two contracts - Perfect result!! Well done.
Thank you Russell
By Michael C 2 years ago
"I was recommended Outlet by a friend when it came to letting out my Soho apartment. I had already tried another very well known agent in the area with no success. Russell dealt with the property very pro-actively and soon had a tenant lined up for six months who then decided to extend for another two years. Cannot fault the service or the results!"
By JH 1 year ago
"We rented an outlet property for nearly 6 years and Russell was one of the main agents who dealt with us over this time. He is professional and gets issues sorted out quickly. Russell made us feel well looked after throughout our time in the flat and we would highly recommend outlet and Russell as an agent to others."
By HB 1 year ago
"I've had a great experience letting my high end property through Outlet despite the rental market in London being challenging at the time. Cristian in particular was professional and efficient, answering all my questions immediately and accurately, bringing people round, and ensuring a very smooth transition between tenant interested to tenant found and moved in. I never felt hassled or deceived by Outlet, as is sometime the case with estate agents. I strongly recommend Outlet for an efficient, friendly, value for money and hassle-free service. - Alastair"
By Alastair R 1 year ago
"Russel and Theresa were, and have been a great help with my moving. Would recommend it 100%."
By Camila S 1 year ago
"Russell Wells and Theresa Parkes
Fantastic attention to detail and always supportive. From the day I met Russell earlier this year, when he first showed me the flat I am now renting, right up the present day, when both he and Theresa have always been responsive and offered helpful advise and suggestions. This has been invaluable as I have been mostly abroad and needed to know that all was well while I was away. I cannot recommend them and Outlet highly enough. you are a lucky tenant to have them on your case."
By David Lang L 1 year ago
"My girlfriend and I moved at quite short notice over the summer. We got in contact with Outlet Property and they made the process incredibly straightforward. We spoke mostly with Russell and Theresa and they were both fantastic. Proactive, efficient and quick to respond to our emails both before and after we moved in, they helped answer and resolve any queries we had.
We're delighted with our flat and very happy we choose Outlet Property."
By Harry D 11 months ago
"Russell was very helpful in arranging a viewing of the place, Mediating and guiding through the processes of securing the offer. Going above and beyond to make it happen.
I was so pleased with the experience of finding a place with Outlet through Russell's help that I've even recommended some friends for an apartment in the same building, and they did indeed went for a viewing.
By Pietro P 7 months ago
"Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed to convey important information or answer our questions, with detailed emails laying everything out, which made us feel very assured that everything would be taken care of.. His demeanor is also awesome - so friendly and fun, but also down to business. Theresa was very warm and helped ensure our move-in went smoothly with last-minute fixes on the lights that she had taken care of the very next day. Claudia has been amazing with fantastic communication about ongoing repairs. Overall we have dealt with several other employees at Outlet over a few months and they have been either great or fantastic, so much better than our past letting company, and we enjoy working with them all."
By Rachel S 7 months ago
"Russell was great. He helped us find the ideal flat in a very short space of time, and was able to answer all our questions promptly and accurately."