I have been working in the property world since 1984. I started working as a secretary for an architectural practice, and then went on to work for property management surveyors and also retail surveyors. I have also worked for residential estate agents.so have a wide range of experience.
"I m very happy about THERESA because she helps me always and she is very reactive.
It s very comfortable to have somebody who is very kind and expert in her job.
I appreciate this attitude: im very lucky to have THERESA like agent. She does always the maximum for the tenant.
By Thierry H 2 years ago
"I have to say that Russell was an excellent agent for this letting. He was available at all times and very useful as well, answering all our question. We are very happy with his treatment."
By Miguel R 2 years ago
"Fantastic, friendly service. Gary at Outlet was so helpful. Highly recommend Outlet."
By Mostyn L 2 years ago
"Theresa is the kind of person who will make you feel like doing her job is an ultimate pleasure to her.She is always with a smile and very friendly.She always tries to help or be of help even if you ask for the same things over and over."
By Ferdie S 2 years ago
"Theresa has been very helpful in all aspects on getting me settled in the new flat. She is very responsive and available and easy to work with."
By PB 2 years ago
"Theresa has been very helpful throughout our check=in into the new property. She replies to emails and calls quickly. We had some initial problems with the property but Theresa called up the appropriate people immediately to come and sort it out and they came on the same day. "
By KK 2 years ago
"Theresa was both friendly and really helpful in helping us get our lovely place :)"
By Mike A 2 years ago
"Theresa was very helpful in finding us a lovely place. She has a high level of customer service and responds to queries quickly."
By Karim H 2 years ago
"I was in a difficult situation and needed to move into the flat I'm renting asap.
It was Michelle Jones that first showed me the property, and she was in touch the very next day and put me in touch with Theresa Parkes.
Michelle explained the urgency of the situation to Theresa, who then did everything in her power to get all the references, paperwork etc. completed.
To my genuine surprise and relief, everything was done in less than a week and I was able to move in.
I'm extremely grateful to both of them. I've rented for many years in London and have always found agencies & agents to be very slow, unresponsive and disregarding of people's personal situations.
I'll recommend Outlet, and particularly Michelle and Theresa to anyone that is looking to move. They have made what could've been a really long and painful process very quick and smooth - especially given that I'm a tenant with a pet!!
I'd also like to point lut that Theresa continues to provide me with excellent support on an ongoing basis. "
By Marta Massanet 2 years ago
"I have worked with Russell in sourcing a number of residential property deals in central London. I found him to be a good communicator, very helpful and very knowledgeable about the market.
When we found a suitable property he was quick and efficient in closing the deal. I look forward to working with Russell again in the future. "
By Cormac M 2 years ago
"Outlet helped me secure a great property at a great price when I was overseas and oversaw the whole process so it was ready to move in as soon as I came to London."
By kerim e 2 years ago
"Finally, a honest and professional estate agency. This is the second time I've used Outlet to help me find an apartment, and you can't go wrong with them.
They offer great properties as decent prices, and after moving in they continue to take care of you should you need anything."
By kerim e 2 years ago
"Michelle was amazing. After we had the viewing with Michelle we made an offer and she kept us informed all the way. Any queries I had she replied immediately. I couldn't fault them in anyway. Once the offer was accepted Theresa arranged all the paperwork and enabled us to have a fast and smooth transaction from our existing property to the new one. Once we moved in any questions were dealt with quickly and satisfactory. We are so pleased with the service with have received from Outlet."
By Kelly L 2 years ago
"Cristian was my first point of contact with Outlet and helped us secure the lovely two bedroom apartment that we are staying at presently. He impressed me with his honesty and provided us with the rapid assistance we needed to meet our tight deadline.. Thanks Cristian.
Theresa was the one who wrote up the contract for us and she did it within the 24 hour period we were demanding. Now, she provides an efficient service when the occasional problem arises.
Thank you Cristian and Theresa."
By KC 1 year ago
"This is my first experience with property management and I believe I'm in safe hands with Outlet. Having met with some agents in my area, I stopped looking after an initial meeting with David Bray. He's been my point of contact since day one and has been thoroughly professional and accommodating throughout the process - that includes all the other people in the team I've met, everyone's on top of their game. I'm about to sign the contract soon and from this experience, I wouldn't hesitate to recommend.
By MY 1 year ago
"Cristian was the managing agent for our new rental property. There have been some minor issues to deal with, but Cristian has been very efficient in resolving these in a very speedy timeframe. I think Cristian has good customer service skills and is a credit to the agency. Theresa Parkes was also very helpful and efficient with various matters and the Outlet receptionist is a delightful, helpful and well spoken man. We are very pleased with our property in general. "
By Caroline C 1 year ago
"My partner and I had to find a flat in London at very short notice. Cristian guided us through every step of the process with effectiveness and devotion. I particularly appreciated the fact that he made himself readily available for us, and seemed to really care about our situation. In less than two weeks, we were moving into our new flat. I definitely recommend Outlet Property for their professionalism and their responsiveness. "
By Sarah M 1 year ago
"They have all done a very good job and things have gone very smoothly. Cristian worked very hard to find tenants, and was very friendly and helpful..
As they are managing the property hopefully things will continue in this very positive way.
I highly recommend them. .
By Geoff F 1 year ago
"Cristian Lupascu helped me and my two flatmates to speed up the references process to get a new and lovely flat. He is always on his phone, even in the evenings and at the weekends. He is very nice, efficient and helped us a lot to get the property as soon as possible.
I do recommend him as an agent. You can trust him and his work is just great!"
By Laura A 1 year ago
"I turned my flat in Clapham into a buy-to-let this summer and needed an agent that would guide me through the entire process from the evaluation to the management of the property.
Josh listened to my ideas and needs and gave me invaluable advise on turning the flat which was my home for 4 years into an investment. From the right rental price to the furnishing and repairs I had many questions and I was able to trust Joshua who was well informed.
His team at Outlet have been polite, quick to respond and simply very easy to work with throughout the process. The team always was on time for appointments and gave timely feedback on viewings. Outlet generated a lot of interest in the property which allowed me to choose a tenant who is vetted and who I feel comfortable with. The coordination of moving dates and the discussions about furniture was managed by Outlet and went without problems and confusion.
I've now been letting the flat for two months and Joshua's team at Outlet has always kept me informed and was available when I needed them for the advise a new landlord needs at the beginning of the process.
I can only recommend Joshua and Outlet cannot think of any way to improve the friendly service I have received!"
By Bjorn N 1 year ago
No comment left for this review.
By Huw J 1 year ago
"Everybody at the agency was kind and guide us through all the paper work to be done even if it was'nt an easy job. Great professionals"
By Anonymous 1 year ago
*This writer has chosen to remain anonymous. However, they have registered with raterAgent and we have thoroughly checked their credentials and are satisfied that this is a genuine review of this agent.
"I deal with Cristian from time to time and has been a pleasure to work with. Renting my property via Outlet gives me peace of mind that everything is well taken care of."
By Tunde M 1 year ago
"My flat was on the market with another agent for two months without success. When they suggested lowering the price I got in touch with Outlet. Cristian Lupascu was on the case immediately and the first clients he too there reserved it immediately. I can't recommend him or Outlet more highly."
By John W 1 year ago
"I dealt with Theresa and Cristian. They were professional and prompt to respond to any inquiries I had. Best letting agent I've dealt with. Only had to pay £60 for a referencing fee. No other hidden costs. All dealt with pretty swiftly."
By Elliot M 1 year ago
"Me and my all family highly recommend cooperation with Outlet Property Services specially Cristian and Theresa. They are very professional ,with their work all problems disappear in minute, it is fresh air on London property market ! I'm renting first time property via agency but with this people all paperwork was done online in couple of days. If you want rent property don't be afraid long queues and hours in waiting room contact with them as soon as possible.Satisfaction and high standard services is guaranteed .
By Zbigniew J 1 year ago
"Criss was hugely helpful and very friendly indeed. His hard work and focus on us as customers helped us get a flat we were really pleased with. He always had time to speak to us, including on Sundays! We would highly recommend both Criss and Outlet property."
By Jagoda R 1 year ago
"We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use outside London.
I was a little dismayed to find that Gary - whom I had dealt with exclusively had left - but have been very well taken care of by Cristian and Theresa.
Our long term tenant moved out at the end of November and we knew it was not a good time of year for re-letting. Cristian kept me up to date by mail and phone calls (often out of hours when he had shown people round). He gave sensible and candid feedback and you could hear his enthusiasm for not just letting the property but to the right people. When a deposit failed to arrive he just advised - forget them - we will find better tenants; and he did.
Cristian has a great demeanour for front of house and is more than ably backed by Theresa who has made replacing some furniture and managing some repairs an easy process.
All in all happy to recommend Outlook but more importantly, the people who make Outlook - Christian is a great ambassador. "
By Greg C 1 year ago
"Cristian has provided a very high level of excellent service as a letting negotiator. He kept me informed throughout the letting process and introduced an excellent tenant for my apartment.
I will highly recommend Cristian to anyone thinking of letting their property out"
By Sunil B 1 year ago
"Russel and Theresa were, and have been a great help with my moving. Would recommend it 100%."
By Camila S 1 year ago
"Russell Wells and Theresa Parkes
Fantastic attention to detail and always supportive. From the day I met Russell earlier this year, when he first showed me the flat I am now renting, right up the present day, when both he and Theresa have always been responsive and offered helpful advise and suggestions. This has been invaluable as I have been mostly abroad and needed to know that all was well while I was away. I cannot recommend them and Outlet highly enough. you are a lucky tenant to have them on your case."
By David Lang L 11 months ago
"My girlfriend and I moved at quite short notice over the summer. We got in contact with Outlet Property and they made the process incredibly straightforward. We spoke mostly with Russell and Theresa and they were both fantastic. Proactive, efficient and quick to respond to our emails both before and after we moved in, they helped answer and resolve any queries we had.
We're delighted with our flat and very happy we choose Outlet Property."
By Harry D 8 months ago
"Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed to convey important information or answer our questions, with detailed emails laying everything out, which made us feel very assured that everything would be taken care of.. His demeanor is also awesome - so friendly and fun, but also down to business. Theresa was very warm and helped ensure our move-in went smoothly with last-minute fixes on the lights that she had taken care of the very next day. Claudia has been amazing with fantastic communication about ongoing repairs. Overall we have dealt with several other employees at Outlet over a few months and they have been either great or fantastic, so much better than our past letting company, and we enjoy working with them all."
By Rachel S 4 months ago
"Russell was great. He helped us find the ideal flat in a very short space of time, and was able to answer all our questions promptly and accurately."