Top agents, based on genuine customer reviews, recognised with awards
The 2016 awards recognising the UK’s top estate agents for customer service have just been announced by raterAgent, the trustworthy, transparent estate and letting agent review site.
Since its launch in April 2015, some 10,851 agents dissatisfied with existing review sites have signed up to the raterAgent scheme, which sets itself apart on the genuine nature of its customer reviews. All customer feedback undergoes raterAgent’s ‘Triple lock transparency check’, which includes an algorithm that takes into account a matrix of 13 x 13 fakery factors such as the author’s IP address, location and profile. For added reassurance, reviews undergo further checks by a team of (human) moderators who check each review author against electoral roll information, social media and other sources.
raterAgent has extended its ethical ethos to its annual awards scheme, now in its second year. Rather than rely on corporate sponsorship, which could leave raterAgent vulnerable to accusations of undue influence, the company self-funds the awards. This means no agent is charged an entry fee and allows everyone in the raterAgent directory to be entered automatically, making the awards totally transparent. By keeping the awards free to enter, the winners gain recognition entirely on the basis of genuine customer reviews.
After each transaction with a raterAgent-registered sales or letting agent, customers are asked to score the branch on five criteria and give an overall rating:
Companies and individuals are then ranked according to their scores to find the best performing estate agency/lettings businesses and individuals nationally according to their customers.
Congratulations to the top three companies:
And a huge well done to the individual winners for 2016:
Commenting on the results, raterAgent chairman Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised. We congratulate all our 2016 winners.”
For further information email the raterAgent team on firstname.lastname@example.org.
Nigel Carter, LiFE Director and Marti Kollar, LiFE Director of Operations have accepted the golden raterAgent award from former Property Ombudsman Bill McClintock.
Jonathan Werth, Managing Director at LiFE Residential: “After being the Managing Director for LiFE for 16 years, it is lovely to get some recognition for the whole team. We’ve worked hard to change the perception of agents in this industry, and it’s a good lesson on the importance of employing passionate people. We are all delighted.”
Anastasia Efremenkova, Property Consultant - Winner of the raterAgent Individual Gold Award 2016
Anastasia Efremenkova, Property Consultant: “I am very excited to have received this award. LiFE have helped me to become who I am today and I have worked very hard to build relationships with my clients - it is lovely when they give you such amazing feedback. It is a big achievement for me personally and I am very proud to represent LiFE with this award and hope we have many more to come!”