2016 raterAgent Awards

PRESS RELEASE

raterAgent congratulates it's 2016 award winners

Top agents, based on genuine customer reviews, recognised with awards

The 2016 awards recognising the UK’s top estate agents for customer service have just been announced by raterAgent, the trustworthy, transparent estate and letting agent review site.

Since its launch in April 2015, some 10,851 agents dissatisfied with existing review sites have signed up to the raterAgent scheme, which sets itself apart on the genuine nature of its customer reviews. All customer feedback undergoes raterAgent’s ‘Triple lock transparency check’, which includes an algorithm that takes into account a matrix of 13 x 13 fakery factors such as the author’s IP address, location and profile. For added reassurance, reviews undergo further checks by a team of (human) moderators who check each review author against electoral roll information, social media and other sources.

raterAgent has extended its ethical ethos to its annual awards scheme, now in its second year. Rather than rely on corporate sponsorship, which could leave raterAgent vulnerable to accusations of undue influence, the company self-funds the awards. This means no agent is charged an entry fee and allows everyone in the raterAgent directory to be entered automatically, making the awards totally transparent. By keeping the awards free to enter, the winners gain recognition entirely on the basis of genuine customer reviews.

After each transaction with a raterAgent-registered sales or letting agent, customers are asked to score the branch on five criteria and give an overall rating:

  •  Valuation achieved
  •  Speed of transaction
  •  Value for money
  •  Local knowledge
  •  Quality of staff
  •  Overall rating

Companies and individuals are then ranked according to their scores to find the best performing estate agency/lettings businesses and individuals nationally according to their customers.

Congratulations to the top three companies:


And a huge well done to the individual winners for 2016:

Commenting on the results, raterAgent chairman Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised. We congratulate all our 2016 winners.”

END

For further information email the raterAgent team on agency@rateragent.co.uk.

2016 raterAgent Awards - Gold Award - LiFE Residential

Nigel Carter, LiFE Director and Marti Kollar, LiFE Director of Operations have accepted the golden raterAgent award from former Property Ombudsman Bill McClintock.

Jonathan Werth, Managing Director at LiFE Residential: “After being the Managing Director for LiFE for 16 years, it is lovely to get some recognition for the whole team. We’ve worked hard to change the perception of agents in this industry, and it’s a good lesson on the importance of employing passionate people. We are all delighted.”

2016 raterAgent Awards Gold Award - Anastasia Efremenkova

Anastasia Efremenkova, Property Consultant - Winner of the raterAgent Individual Gold Award 2016

Anastasia Efremenkova, Property Consultant: “I am very excited to have received this award. LiFE have helped me to become who I am today and I have worked very hard to build relationships with my clients - it is lovely when they give you such amazing feedback. It is a big achievement for me personally and I am very proud to represent LiFE with this award and hope we have many more to come!”

raterAgent Awards 2016

Top 50 companies for customer service


    Gold

  1.   LIFE Residential
  2.   Charters
  3.   Martyn Gerrard
  4.   Thornley Groves
  5.   Move Revolution
  6.   Northwood
  7.   Moginie James Estate Agents
  8.   House Network
  9.   William H Brown
  10.   Bond Oxborough Phillips

  11. Silver

  12.   Breckon & Breckon
  13.   Dawsons
  14.   Henderson Connellan
  15.   Williams & Goodwin The Property People Ltd
  16.   Thorgills
  17.   Stonehouse Estates
  18.   Curchods
  19.   Anthony Pepe and Co
  20.   Andrew Grant
  21.   Mansons Property Consultants Ltd

  22. Bronze

  23.   Nicol and Co
  24.   Lenwell Property Services
  25.   Belvoir
  26.   Martin and Co
  27.   R Whitley and Co
  28.   Robert Watts
  29.   Putterills
  30.   PM Premier
  31.   Marsh and Parsons
  32.   Outlet Property Services
  33.   Barnard Marcus
  34.   Lanes Sales & Rentals
  35.   Thomas Marsh
  36.   Regency Estate Agents
  37.   Brown and Merry
  38.   Peter Alan
  39.   CBRE Residential
  40.   Gordon & Co
  41.   Robinsons
  42.   Adams Estate Agents
  43.   Keatons
  44.   Distinct Estate Agents
  45.   Elms Estates
  46.   Lillingtons
  47.   Christopher Russell
  48.   Fisks
  49.   Enfields
  50.   James Anderson
  51.   Sinclair Hammelton
  52.   Andrew Scott Robertson

Top 50 Individuals for customer service


    Gold

  1.   Anastasia Efremenkova - LiFE Residential
  2.   Nony Kerr-Smiley - Charters
  3.   Hannah Gunn - Move Revolution
  4.   Sean White - PM Premier
  5.   Paul Brice - Move Revolution
  6.   Damian Bligh - Move Revolution
  7.   Abby Bulley - Henderson Connellan
  8.   Leanne Conyers - Charters
  9.   Despina Christaki - Stonehouse Estates
  10.   Clifford Walker - LiFE Residential

  11. Silver

  12.   Kurt Gonzales - Stonehouse Estates
  13.   Sue Peyton - Move Revolution
  14.   Holly Smith - Henderson Connellan
  15.   Stephen Hobbs - LiFE Residential
  16.   Raphael Phillips - Houseman Properties
  17.   Robin Dach - LiFE Residential
  18.   Elena Verrall - Mansons Property Consultants Ltd
  19.   Stuart Boughey - LiFE Residential
  20.   Mark Waldron - Move Revolution
  21.   Geri Georgieva - LiFE Residential

  22. Bronze

  23.   Thomas Cheshire - Henderson Connellan
  24.   Valentins Mucenieks - LiFE Residential
  25.   Carl Armstrong - Regency Estate Agents
  26.   Kathryn Wilson - Breckon and Breckon Abingdon
  27.   Philippa Bishop - Bond Oxborough Phillips
  28.   Shadey Elkiey - LiFE Residential
  29.   Gav Younger - Mansons Property Consultants Ltd
  30.   Andrew Topping - Breckon and Breckon Abingdon
  31.   Michael Marsh - Charters
  32.   Tonte Bo Douglas - LiFE Residential
  33.   Sian Davies - Lanes Sales & Rentals
  34.   Tracy Kernaghan - Move and Save
  35.   Abigail Wills - House Network
  36.   Neil Armstrong - Regency Estate Agents
  37.   Samantha Moate - Movenowproperties.com
  38.   Lois Gocking - House Network
  39.   Lee Childs - Regency Estate Agents
  40.   Susan Babaie - Anthony Pepe and Co
  41.   Endrit Sherrniku - LiFE Residential
  42.   Gabrielle Roberts - Thornley Groves - Manchester City Centre Sales & Lettings
  43.   Paul Mulligan - Move Revolution
  44.   Callum Wand - LiFE Residential
  45.   Greg Horsman - Williams & Goodwin The Property People Ltd
  46.   Sian Smith - House Network
  47.   Ryan Milson - Move Revolution
  48.   Lord Cobblah - LiFE Residential
  49.   Ben Gunton - R Whitley and Co
  50.   Liz Michaels - Stonehouse Estates
  51.   Dannie Walton - Thorgills
  52.   Sarka Naivertova - Distinct Estate Agents